| FrequentlyAskedQuestions |
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What type of deposit is required?
A deposit of 15% or $200, whichever is greater.
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What is the refund policy?
Your deposit is refundable up to 31 days prior to departure date. Service cancelled
within 30 days prior to departure will forfeit 30% of the cost of the trip. Any service
cancelled within 14 days of departure will be assessed a fee of no more than 50% of
the trip cost. Any service that is cancelled within 7 days of departure will forfeit
the full amount of the trip cost.
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Is there a discount for renting more then one bus?
Typically, when booking 3 or more buses in a single area you will receive a quantity discount.
Discounts are always dependent on availability and time of year.
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What if my trip runs longer than expected?
The cost of your trip is based on the itinerary that was given to us by the group organizer.
If there are additional hours added to the trip, you will be responsible for covering those costs.
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If I don't need the bus for the whole day do I still need to pay for it all day?
Typically, we have a 4 hour minimum on our buses. However, we may offer a transfer rate if you
have a one-way short trip (i.e. Airport Transfer).
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Do I pay for parking or tolls?
Parking, bridge tolls and road tolls are not included in your quote and are the responsibility of the customer.
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Do I need to tip the driver?
You are not obligated to tip a driver, but we recommend that if you are satisfied with your
service, you do so. Although you may prefer to tip the driver in person, we suggest that you
include the tip at the time of your charter payment. By including the tip at that point, you
can avoid carrying this cash with you; we can tip the driver on your behalf after your trip.
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How can I pay?
Elite Tours of Atlanta accepts Visa, Master Card, American Express, Diners Club, checks, money
orders, and wire transfers.
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Is there a tax deduction for non-profit organizations?
Tax regulations are handled on a state-by-state basis. Please communicate your tax needs with
your Account Executive at time of booking.
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How do you handle change of plans?
Generally, we can accommodate just about any changes to your trip if given notice. When changes
involve moving up or postponing your trip, this is generally handled as a cancellation and rebooking.
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What happens after I book an order?
Your Account Executive will work with you in setting up final payment and help you with your
trip itenerary.
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Do I need to find a hotel room for the driver?
In most cases, yes. Often, a hotel will include a complimentary room for the driver if you
have a large group staying at the hotel.
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Do your buses have air conditioning?
Yes.
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How many TV monitors will my bus have?
There are usually 2 to 6 monitors on the bus depending on the size of the bus.
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Is smoking allowed on board?
We provide smoke-free environment. No tobacco products of any kind are permitted on charter buses.
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What if my bus is late or has a breakdown?
Elite Tours of Atlanta has a 24 hour rapid response line to assist you in any emergency.
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